Services
ITIL & ITSM
ITIL® is the de facto best practice guide for IT Service Management (ITSM). Delphic Soft Sol will prepare you for the implementation and adoption of ITIL best practice principles within your organization.
Our ITSM consultants provide a pragmatic, well-structured service, focused on achieving results and will help you to define and plan the integration, implementation and management of your IT services following the ITIL service management lifecycle.
Drawing on the considerable experience and knowledge of our team of ITSM consultants as co-authors of ITIL, Delphic Soft Sol includes development of your service strategy, assessment, implementation and continual service improvement.
Benefits for your organization:
- Effective integration of IT strategy with corporate strategy.
- Improved management and control of IT services.
- Continual Service Improvement programs in place to ensure IT services remain aligned to business requirements.
- Improve the quality of the IT services they deliver by understanding the required levels of availability, security, capacity, and continuity, and then planning solutions that are able to deliver these.
- Increased customer satisfaction.
- ROI - improvements in IT service delivery and support.
- Improve the alignment of IT to their business, providing services that better meet the needs of their customers.
- Lower the cost of delivering IT by reducing wasted effort and focusing on getting things right the first time.
The leadership of a European telecommunications provider turned to Consult Expert for support. It focused on helping the company.
Amy Adams
The leadership of a European telecommunications provider turned to Consult Expert for support. It focused on helping the company.